Shipping policy
At Dermaclay, we aim to ensure a smooth and reliable delivery experience for every order. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within [24–48 business hours] of confirmation, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation with tracking details where applicable.
Delivery Timelines
Estimated delivery timelines vary by location and courier partner. Typical delivery timeframes are:
Metro and urban areas: [2–5 business days]
Other regions: [4–8 business days]
Delivery timelines are estimates and may vary due to external factors such as courier delays, weather conditions, or regional restrictions.
Shipping Coverage
Dermaclay currently ships across India. For remote or non-serviceable locations, delivery availability may be limited based on courier partner coverage.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase. Any promotional free delivery offers will be highlighted on the website.
Order Tracking
Once your order is shipped, you will receive tracking information via email or SMS. You may use this information to monitor the status of your delivery.
Delays and Exceptions
While we strive to meet estimated delivery timelines, Dermaclay is not responsible for delays caused by courier partners or unforeseen circumstances beyond our control. In the event of significant delays, our support team will assist you with available updates.
Incorrect Address or Failed Delivery
Please ensure that all delivery details provided at checkout are accurate and complete. Dermaclay is not responsible for failed deliveries due to incorrect or incomplete address information. Re-shipping costs, if applicable, may be borne by the customer.
Damaged Packages
If your package arrives visibly damaged, please notify us within [48 hours] of delivery with clear images of the outer packaging and product. Refer to our Return & Refund Policy for further assistance.
Contact Us
For any shipping-related queries or support, please contact:
Email: care@infodermaclay.com
Contact: 7837083702
Business Name: Dermaclay