Refund policy
At Dermaclay, we take pride in the quality and integrity of every product we deliver. Due to the nature of skincare products and hygiene considerations, we do not accept returns once an order has been delivered and opened.
However, in the unlikely event that you receive a damaged product or an incorrect item, we are committed to resolving the issue promptly.
Eligibility for Returns
Returns or replacements are accepted only under the following conditions:
The product received is damaged during transit
The product received is incorrect or does not match your order
To be eligible, the issue must be reported within [48 hours] of delivery with clear images of the damaged or incorrect product and the outer packaging.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
Opened or used products
Products returned due to personal preference
Products returned due to allergic reactions or skin sensitivity
We strongly recommend performing a patch test before full application.
Refunds and Replacements
Once your request is reviewed and approved, Dermaclay may offer:
A replacement of the same product, or
A refund to the original method of payment, at our discretion
Approved refunds will be processed within [5–7 business days] after confirmation.
How to Raise a Request
To report a damaged or incorrect product, please contact our support team with:
Your order number
Clear images of the product and packaging
A brief description of the issue
Email: care@infodermaclay.com
Contact: 7837083702
Cancellations
Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellations are not permitted.
Final Note
Dermaclay reserves the right to assess all return and refund requests to ensure fairness and prevent misuse of this policy.